For the last few days, we have been in discussion with the Newsboys to try and reschedule the concert that was canceled last Sunday, September 2, 2018. Everyone involved, including the Newsboys and The Walworth County Fair explored every reasonable avenue.
The Newsboys organization from the band members to the business office are very professional and courteous. They want to put on a show. We cannot stress enough the effort the band and the Walworth County Fair Board of Directors put forth to make a rescheduled concert work.
Between the obligations of the band either professionally or personally and the availability at the fairgrounds, we were unable to find a date that would work for everyone. We are disappointed to announce that the concert will not be rescheduled this year.
The fairgrounds are under no obligation to offer a refund to ticket buyers, but the Walworth County Fair Board of Directors has determined that in this case, it is the right thing to do. The refund process will take some effort by the ticket buyer and the Walworth County Fair staff. Your patience would be very much appreciated.
The fairgrounds is a 501(c)(3) nonprofit. It is not owned or operated by any government entity. It is owned by the Walworth County Agricultural Society which is a member organization that is open to anyone that holds a registered season pass or is a lifetime member. It is managed by a membership elected Board of Directors. The society's main purpose is to provide facilities that offer agricultural education opportunities.
There has not been a case where a concert was canceled prior to the start of the show that anyone can remember. We were surprised when we discovered just how rare concert cancelations are. This is the first time in the Walworth County Fair's 169 years that a concert was canceled before it started.
During the ticket buying process, patrons were offered other items to purchase such as carnival rides, admission to other shows on different dates and more. These purchases were combined as one purchase and many have just one QR or barcode.
Because of this, we are forced to manage each refund one at a time and must require anyone seeking a refund to mail their ticket to the Walworth County Fair Office or stop in the Walworth County Fair Office starting on Monday, September 10, 2018, at 10:00 am CST. We cannot accept any electronic version of the ticket including email, fax, and/or messaging through social media. The physical ticket (including ones printed from home) must be in our hands so we can verify transaction numbers and codes. We will not be able to print them for you. The refund will be for the concert ticket face value only.
The online purchase convenience fees are collected by the ticketing company and will not be refunded. Fair admission is a separate purchase. The vast majority of fair patrons do not attend any grandstand shows. The fair admission covers the cost of hosting the thousands of exhibits from 4-H, FFA and other Open Class entries at the Walworth County Fair; including: quilts, pies, cows, and pigs. These exhibitors receive premium payments or prize money for winning their categories. It also covers the cost of maintaining the facilities, utilities, insurance and more. There is no reasonable or accountable way to determine if someone came to the Walworth County Fair solely to see a concert.
Because of minimal Walworth County Fair staff and because the Walworth County Fair fiscal year ends at the end of October all refunds must follow a strict timeline and procedure. Tickets must be presented to the Walworth County Fair office by mail or in person during regular business hours by October 15, 2018. Refunds will be processed after October 15.
This unusual circumstance has created an inconvenience for everyone and we are especially grateful for your understanding and patience.